Our warehouse team takes great care to securely pack every order and minimise the risk of damage during delivery.

We work hard to provide accurate descriptions of sizing, materials, quantities, and ideal uses. However, we understand that sometimes a product may not be quite right for your needs.

ITEM ARRIVED DAMAGED?

• Notify us within 24 hours of delivery so we can assist you quickly.
• Include clear photographs of the damage when you reach out.
• We will arrange collection and send replacements via express delivery at no cost to you.
• Damage reported after 24 hours may not qualify for replacement.

HOW TO REQUEST A RETURN

Email us at support@unome.co.za with the following information:

• Your order number.
• The reason for the return (e.g., quality issue, wrong item received, incorrect specification).
• Confirmation that items are unused, in original packaging, and include all items.
• If damaged: Clear photographs of the issue.

REFUNDS & RETURN SHIPPING

• Damaged items: We cover all return shipping costs and issue a refund or replacement once the item is returned.
• Other returns: Customers are responsible for arranging and covering return shipping costs. Refunds are processed once the returned items arrive at our warehouse.
• Refunds will be credited to your original payment method within 3–10 business days after inspection.
• Return requests must be made within 24 hours of receiving your order.

For bulk and wholesale orders: We know how important reliable packaging is for your business. Please contact us directly for fast, priority support if you experience any quality concerns.